ORDERS & DELIVERY

First, the details.
Then, the doorstep.

A saved kit is a shortlist. Confirm the exact items and practical arrangements before you pay.

Agree the items.

Confirm the exact product names, pack sizes, current ingredient information, available stock and quantities.

Check the total.

Get the item prices, delivery cost, delivery destination and any applicable charges in the written order details.

Confirm dispatch.

Ask for the expected dispatch window and delivery arrangement. An enquiry or saved routine does not reserve stock.

Keep the reference.

Use your agreed reference for payment, delivery questions or a return enquiry. Please contact us about a problem with the item you receive.

Returns and order changes

Contact us with your order reference before sending an item back. The return route and any applicable conditions should be confirmed for the order. Tell us if an item arrives damaged or differs from what was agreed.

Check the written order details and applicable consumer rights. This page does not create a blanket exclusion of statutory rights.